Frequently Asked Questions
Everything you need to know about your GardeniaJewel experience.
What materials are used in GardeniaJewel pieces?
We pride ourselves on quality. Our collections feature a mix of 18k gold plating, 925 sterling silver, and ethically sourced gemstones. All items are nickel-free and hypoallergenic.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided GardeniaJewel pouch in a cool, dry place.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your products?
Yes, every GardeniaJewel purchase comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.